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Project Support Coordinator

Location:Austin, TX
Salary Range:DOE
Exempt/Non-Exempt:Exempt
Benefits:• Competitive benefits, including health, dental, vision, 401K
Employment Type:Full Time
Description:The Wi-Fi Alliance is seeking a project support coordinator to manage membership technical inquiries and provide general support and coordination to program management team for industry-driving trade association.

Reports to Senior Operations Manager.

Duties

•Provide exemplary customer service and support to Wi-Fi Alliance members and staff.
•Work with cross-functional teams, to resolve and respond to member inquiries in a timely manner.
•Defines, documents and manages smaller-scale projects with minimal supervision, working with multiple teams that may have differing priorities and working/cultural practices.
•Provide project management support on an as-needed basis for various projects.
•Provide task-level coordination for various projects.
•Ensure that relevant documentation is completed correctly and provide general administrative oversight for projects and pieces of work.
•Work with internal/external functional teams in order to gather and document requirements.
•Work with stakeholders to identify and manage conflicting tasks and adjust priorities
•Ensures key stakeholder engagement in all initiatives and collaborates across the business to get things done.
•Other duties as required are wireless technology, routers, networks, and wireless routers.

Duties:Skills/Behaviors

•Ability to understand and explain technical concepts
•Thrives in multiple-stakeholder environment; strong customer-service orientation
•Meticulous attention to detail and strong quality orientation
•Excellent written and verbal communication skills
•Good presentation, questioning and listening skills.
•Strong time management skills, with demonstrated ability to plan and organize multiple projects simultaneously.
•High level of initiative; self-starter and ability to work in a team environment.
•Results-oriented (success measured by member retention, acquisition, and satisfaction)
•Ability to assemble information from multiple sources and create strategic recommendations
•Strong interpersonal skills and ability to work with multiple international cultures
•Embraces small company environment (no job too big or too small)
•Enthusiastic learner, adaptable personality
Qualifications:Experience
•2 to 4 years membership, customer service and technical support experience wireless technologies, wireless routers and networks
•At least 2 years in project management or project support role
•Requires US and international travel (15% or less)
•Position located in Austin, TX—no relocation


Education
•Bachelor’s degree




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